Q: Are these items handmade?
All items on Willow&Sas are handmade. Handmade items may show slight imperfections and no two items are alike.
Q: Why can I only buy one of each?
All items are handmade and one of a kind. If you see an item and like it, snatch it up before someone else does. Very few items will have a replica made.
Q: What material are the beads made out of?
The beads used in each item are either glass, metal, wood, plastic or semi precious stones. Most items have a mix.
Q: What is your return policy?
Products are well crafted and durable, but if for any reason the product breaks within one month of purchase, please ship back any beads/charms (you pay shipping) and the item will be fixed/altered and shipped back to you. (Willow and Sas pays shipping to you)
Otherwise, you may submit a photo of proof of damaged item and choose a new replacement item.
Q: How much is shipping?
Shipping in the US is $3.95 for one item and will ship first class. Shipping for 2 or more items is $5.95 and will ship priority mail.
Q: Do you take custom orders?
You may request specific colors or a specific theme to be completed within one week for an additional cost.